REFUND POLICY
REFUND INSURANCE
Protect your registration. We offer refund insurance for a fee (see deadline for percentage amounts to be refunded below) that is non-refundable. Request for refund must be within 96 hours of the event and can only be used for refund on initial registration amount. The Woodlands Marathon Management will provide you with a refund on any unused race entry if you are unable to attend the booked event due to any circumstance with exception to the following: Adverse weather where the Police services or other Government agency have issued warnings in the production of the event. We will not pay for traveling or associated expenses or any loss other than the purchase price of the booked event.
Refund Deadlines percentage amounts:
100% fee (minus insurance fee and processing fees) by Dec 31st.
75% (minus insurance fee and processing fees) by January 31st.
50% (minus insurance fee and processing fees) 96 hours prior to the event.
The refund insurance fee plus processing fees will not be refunded.
Refund Insurance must be purchased at time of registration.
A. The event occurs:
We do not offer refunds if you are unable to participate in the event. If you are unable to travel, become ill, have a family illness or emergency or decide to not participate there are NO REFUNDS but you may DEFER one year for a fee of $40 UNTIL JAN 31ST.
B. The event is cancelled race day or race weekend due to weather, Acts of God, or other public emergency situations:
We do not offer refunds if the event is cancelled on race day or race weekend due to weather, Acts of God, or other public emergency situations. We have always implemented this no refund policy. This policy is consistent with industry standards and we recommend that you purchase refund insurance if you are concerned.
C. If the event is cancelled by government agencies in advance due to COVID-19, other similar health concerns or permitting issues, participants will be able to choose one of the following options:
1. Defer to following event years 2025 & 2026 – no associated fees
2. Choose to participate in the Virtual Event – no associated fees
